Store name: BackYardCity.com
Website: www.backyardcity.com
Description: This is another internet only store. I think they drop ship all their orders from manufacturers. This is pretty much a store that resells other products. The selection is average along with the site design and usage. The prices appear competitive to other stores selling the same items. I would only buy from this store if the price was less than other stores or I could not find the items anywhere else.
Type of store: Internet Only
Types of products: Patio furniture selections include Benches, Swings, Chairs, Tables, Adirondack, sheds, sets and many other products related to pool, outdoor furniture. The patio furniture is made from all kinds of materials including teak, cedar, redwood, recycled plastic, aluminum and others.
Customer Service: Their customer service average. The customer service policies are very much what you would expect from the industry.
Sales Knowledge: Average.
Quality: Good, they do not manufacture any products, just drop ship from other companies.
Shipping: Good, most all products shipped on time.
Price: Good
Selection: Good
Notes: There is not much detail about the store or who they are on the website, just the product information. I called the store to get some information and the sales staff was not very helpful. The person I spoke with was eager to get me off the phone if I was not going to buy something. There is average selection of products and the overall experience was average. The site design and navigation works but lacks information found on other sites. I would use this company if I could not find the products I am looking for from another vendor.
Improvements: I would try to improve the sales knowledge of the products and be willing to spend more time with customers. The person on the phone indicated more than once that they are really busy and needed to help other customers.
Additional Comments:
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