Store name: PatioFurnitureUSA
Website: www.patiofurnitureusa.com
Description: This is strictly an internet store. They have a warehouse in Omaha Nebraska where they do store some of the more popular items. This internet only store is part of a larger group of stores ( netshops ) that sell just about anything and everything. There are actually several stores related to patio furniture including Adirondack, Teak Gazebos, benches, patio swings and more. Navigate to this site and then to the netshops logo to see the other stores. This company will drop ship most products directly from the manufacturer to the customer’s location. They primary shipping company is Fedex.
The sales staff and customer service handle about 200 stores. There is good knowledge of the products but not the type of knowledge a manufacturer or small reseller would have.
Type of store: Internet Only
Types of products: Patio furniture selections include Benches, Swings, Chairs, Tables, Adirondack, Gazebos, sets of all types and just about anything else related to outdoor and patio furniture. The patio furniture is made from all kinds of materials including teak, cedar, redwood, recycled plastic, aluminum and others.
Customer Service: Their customer service very good. The customer service policies are very much what you would expect form a larger store.
Sales Knowledge: Average.
Quality: Good, they do not manufacture any products, just drop ship from other companies.
Shipping: Good, most all products shipped on time. Good communication with customers.
Price: Good
Selection: Excellent
Notes: This is a very good internet store. They have good security, know how to handle customers and answer the phones on the first ring. This is a large company in that there are over 200 internet only stores they own and operate. It is like going to a big box store except using the phone. Good selection of items in many different materials. Websites are very well organized and easy to navigate.
Improvements: the one area for improvement would be the sales staff is a little more knowledgeable about their products. Their business model however makes this very difficult in that they have a sales staff that must know thousands of products in 200 stores. They would be able to direct you to some items of interest but you would be on your own to find specific items.
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